Terms and conditions detail the rules that apply to fulfilling a particular contract and that form an integral part of that contract. Buyers and sellers must agree the terms and conditions to form a contract.
Delivery Of Your Goods
Worldwide orders are delivered using TNT, DHL or DPD, delivery times vary.
NB: All domestic and International deliveries are subject to standard delivery charges, previously announced to the buyer and specified in the proforma invoice.
All international deliveries do require a signature so if you are not going to be in to sign for your goods please indicate a personr who can sign for the goods. Missed or refused deliveries may still be chargeable. We reserve the right to deduct outbound and return shipping costs, duties and taxes from any applicable refund.
Goods Damaged in Transit
All goods must be inspected and tested upon receipt and any discrepancies or shortages must be reported within one working day of delivery date. Claims out with this timescale will not be considered. Any damages or shortages to packages must be reported immediately and signed for as damaged with courier.
All our products are covered by one year warranty.
Refunds & Returns
All purchases of professional equipment ( donut machines, wine dispensers, chocolate tempering machines) will be deemed as final and are classed as business to business transactions, and as such will not be covered by consumer distance selling rights.
Orders for Bespoke, Custom, Customised, Special Order or Made to Order items cannot be cancelled once they have been accepted by us. We accept orders for such order items when we manufacture process.
Stok Engineering GDPR COMPLIANCE STATEMENT
The EU General Data Protection Regulation (GDPR) comes into force across the European Union on 25th May 2018 and aims to standardise data protection laws and processing across the EU; affording individuals stronger, more consistent rights to access and control their personal information.
Stok Engineering are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles.
Our main policy and procedure document for data protection has been overhauled to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy by design and the rights of individuals.